Intelli Particle Pty Ltd – Return and Repair Policy

At Intelli Particle Pty Ltd we want our customers to be completely satisfied with their purchase.

We, therefore, recommend you read our Return and Repair Policy prior to you making a purchase from Intelli Particle Pty Ltd, so you are familiar with our policy on returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

About our Return & Repair Policy

This is the Repair and Return Policy of Intelli Particle Pty Ltd and applies where you make a purchase online from www.intelliparticle.com.au .

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact our customer care team at greg@intelliparticle.com.au as soon as possible. Intelli Particle Pty Ltd will arrange to have the damaged goods returned to Intelli Particle Pty Ltd and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Delivery Charges

Where Intelli Particle Pty Ltd considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Intelli Particle Pty Ltd will be at Intelli Particle Pty Ltd cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting our Customer Care Team first at greg@intelliparticle.com.au Goods must be returned within 7 days of receiving your order.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Contact Us

If you have any questions or concerns relating to your Order, please immediately contact our Customer Care Team at greg@intelliparticle.com.au or +61 411 550 652

Intelli Particle Pty Ltd’s Return and Repair Policy was last updated on 2 August 2022.